KL SPA Nanhai LonggongCan I really stay 12 hours?
Yes. The clock starts when you enter, and everything the ticket covers is yours for the full 12 hours.
Does Sunday count as a weekday?
Yes - Sunday is priced with Monday to Thursday at RM169++. Fridays, Saturdays and public holidays are RM199++.
How much is one ticket?
RM169++ per adult Sunday to Thursday, RM199++ on Fridays, Saturdays and public holidays, dining included. ++ means 10% service charge and 8% SST.
How do groups buy tickets?
Each adult buys one ticket at the same per-person price. Send your date and headcount on WhatsApp to confirm.
Can children come?
Yes, with an adult. Children 12 and under use a children's ticket - ask the price on WhatsApp; kids 2 and under register at reception and enter free.
Can couples bathe together?
Dining, movies and the rest areas are shared. The baths are separated by gender with no mixed pool; couples who want to soak together can ask on WhatsApp about a private room for two.
Do I need a swimsuit? What is provided?
Bath areas are gender-separated and you shower before entering, Chinese bathhouse style. Bring a swimsuit if you prefer one. Men get towels and shorts; women get towels and disposable underwear.
Can I stay overnight?
Yes - within your 12 hours you can sleep on the rest-lounge recliners. Private lounge rooms exist too; ask about availability and price, but they are not hotel rooms.
Is the food halal?
No. The kitchen serves pork and holds no halal certificate. Muslim guests are welcome to use the pools, steam, sauna and massage, and you may bring your own food - just no alcohol.
Can I bring a cake or outside food?
Yes - hand cakes to the staff at the door for safekeeping. Outside food is fine; alcohol is not.
How do I book, and how does the free pickup work?
Message reservation manager Audi on WhatsApp with your date and time; book earlier on weekends and public holidays. Free return pickup runs within 15 km with four Alphards - send date, party size, pickup point and times.
Can I reschedule?
Yes, free and unlimited - message on WhatsApp at least one day before your visit.
How do refunds work?
Message support to look up the order; verified refunds go back to the original payment method within 14 days. Same-day changes are also handled in chat.
Walk-in or book ahead - what is the difference?
Walk-ins are always fine. Booking ahead pins down the package, price and arrival time, and saves waiting on weekends and public holidays.
Still unsure about something? Ask on WhatsApp - prices and packages are confirmed in chat before you set out.